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Support Program

HauteSpot offers consulting service for the development of wireless based solutions.  These consulting services include:

  • Training and support
  • On-going technical support
  • Network analysis
  • Implementation support on advance features

We offer three tiers of consulting services:

  • Consulting Remote Call Support Contract
  • Consulting Remote On-Request Service
  • Consulting On-Site Service



For more information about the support service, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. 



User Login

Previously registered users from our old Web site need to re-register. For post-sale technical support, we will require you to register your product.

Need Help

  • Calculate your storage needs
  • Assist in defining BWC and retention policy
  • Evaluate your network requirements
  • Consult on Cloud, Local, or hybrid architecture decisions

Contact Us

Benefits of Registration

  • Safety - allows us to contact you with important product notifications
  • Confirmation of Ownership - provides a record in case of product loss or theft
  • Resourceful - Easily access tips, information, and support

Register Your Product

Help & Tips

  • Power loss prevention +

    Cameras and routers should be put on a UPS system to prevent in case of power loss.
  • Waterproofing +

    Be prepared to waterproof your connectors using rubber electrical compound and/or splicing tape.
  • Appropriate power +

    All HauteSpot routers operate on 11-27VDC. Be sure camera enclosures have heat blowers operating at 24VAC.
  • Ethernet switch device +

    The HauteWRAP family offers a 3 port Ethernet switch model. This eliminates the need for a switch device.
  • Antenna beamwidth +

    The narrower the horizontal beamwidth, the higher the gain; narrow beam antennas receive less noise.
  • Frequency +

    The lower the frequency, the more prone to interference your network will be.
  • Channel +

    The fewer useable channels you have available, the more difficult to determine the source of interference.
  • Antenna for mobile +

    Use a multi-polarized or circular polarity antenna on the remote vehicle, a standard sector antenna on the master/AP.
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Customer Testimony


I just wanted to take a moment and say a big thank you for the extremely professional team at CVREPS and Hautespot. I have had two large jobs recently that your team helped out on. I need you to understand that every time I called and needed assistance you guys were all over it, from design, to questions and follow up. I work with a lot of vendors and I can go to any of them for a solution but I have NEVER been disappointed in your team. Even if one of them is not available, that person will ensure I have someone to take care of the issue. So even thought I probably bore them with my gratitude, I wanted to send you a thank you for such a fabulous team. Thanks