How many volts can my HauteWRAP take?

The HauteWRAP can take 11-27VDC which is provided with the unit when you purchase.


How much data can be sent over the HauteWRAP devices?

The HauteWRAP device has been tested at an actual TCP/IP throughput of ~65Mbps using a half-duplex 5.8GHz link and 40MHz channel width in typical conditions. This would translate to nearly 10 IP video cameras using 2 megapixel resolution and H.264 encoding at 25fps.


How many cameras can I put on one WRAP transmitter?

While every camera and VMS combination performs differently and requires varying levels of network link quality, we recommend no more than 10 IP cameras per base station as a general rule. So that means you could have 10 IP cameras transmitting across one WRAP transmitter going back to one WRAP base station or 10 IP cameras across 10 WRAP transmitters going back to one WRAP base station. The other constraint to keep mindful of is your total available throughput. Typically, you will have up to 160 Mbps (Mega Bits Per Second) of available throughput when utilizing our WRAP + products which use MIMO wireless technology.


What is line of sight?

When we talk about line of sight in wireless we mean two things. Visual line of sight, which is being able to see one antenna from another antenna without obstruction. Then there is radio line of sight which is determined by the Fresnel (Frah-nel) Zone. Picture this zone as a football with each tip of the football wedged between two antennas that are facing each other (See image below). The area covered by the football needs to be clear of obstructions. Obstructions include vegetation, buildings, cell towers, etc. Any obstructions in the Fresnel Zone will result in variable link quality. The size of the football is calculated using a top secret formula (just kidding, you can download our link calculator here which will give you the required Fresnel Zone clearance).


What should I do if I can’t see a camera that was on a wireless link?

There are a few steps to troubleshoot this.

  1. STEP 1:
    Check to see if the wireless link is up and running. You can do this simply by:
    • Ping the remote transmitter that the camera is attached to. If that is not successful;
    • Ping the base station unit. If both ping attempts fail;
    • Check to make sure each unit is powered up and properly attached to the network;li>
    • Check to make sure your computers network settings are correct;
    • Confirmed that the units are powered up;
    • Check for proper network and wireless configuration.
  2. STEP 2:
      • Check for wireless interference by utilizing the Frequency Usage tool in HS Configurator or through the web browser interface;
      • Hard Wired connection Remember to have a hard wired connection on the wireless unit that Frequency Usage tool will be used, as it will disconnect any wireless connections while in use. If the frequency you were using is now heavily utilized by other wireless in the area;
      • Change the frequency to a less used one. Once your wireless connection is reestablished;
      • Ping both the base station and remote station units;
      • Check to make sure your network configuration is correct on both the wireless units and the computer you are performing the pings from.
  3. STEP 3:
    Once the pings to both the base station and remote station are successful;
    • Ping the camera. If pinging the camera is not successful;
    • Check to see the camera is properly configured. Try using any utility that the camera manufacture provides to search for camera MAC addresses. You may need to hardwire into the camera to check this if the camera does not show up in the camera manufacturer’s camera utility software. If the ping to the camera was successful, but you still cannot see video from the camera;
    • Check to see that the camera and VMS software are properly configured and are enabled. If you can connect to the camera and see video in a web browser but cannot get the camera to connect to the VMS software, this could be a username, password, IP address or port mismatch. Or you may have run out of camera licenses.


Does the WRAP power up my IP cameras?

No. Make sure to provide power to your IP cameras through PoE injectors or PoE switches. If using a PoE switch, remember NOT to plug the WRAP into a powered Ethernet port on the PoE switch, as our WRAP products require 11-27VDC and NOT standard 802.11af (48VDC). Use the provided PoE injector for each WRAP and connect the WRAP to the switch on non powered or autosense ports.


If your equipment can work as well as an access point for indoor and outdoor applications ?

We have both indoor and outdoor rated wireless products. Both versions work exactly the same and are great for all applications including Wi-Fi.


If your equipment can work as repeater ?

Yes. The DX or Dual Radio units were designed for this application


How far can I runan Ethernet cable to power or connect a WRAP unit?

328 feet maimum. At 200 Feet, we suggest to us 24Volts DC for PoE pwer to account for path loss.


Can I use your PoE surge protector for my camera as well?

Yes. and we recommend that you do!


What can happen to our system when a surge occurs and it is not plugged into a surge protector?

Large power surges can cause instantaneous damage, "frying" electronic circuits boards and other electrical components. Low-level power surges won't leave any outward evidence, so you may not even be aware they're happening - it can slowly damage electronic equipment, over time, and shorten the life of your systems.


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